Languages

The caller picks. Not a menu.

There is no “press 2 for Urdu”. Anseya hears the language the caller is speaking and continues in it, including when they switch mid-sentence, which is what people actually do.

Tested through the live phone stack

English English, tested 2026-08-17
اردو Urdu, tested 2026-08-17
Answered in Urdu script, in the feminine forms the voice requires.
پنجابی Punjabi, tested 2026-08-17
Spoken in Shahmukhi. A caller's Punjabi is sometimes written back in Gurmukhi, which changes nothing a caller hears.
العربية Arabic, tested 2026-08-17
हिन्दी Hindi, tested 2026-08-17
Polski Polish, tested 2026-08-17
Română Romanian, tested 2026-08-17

Tested means two things were measured on the real telephony stack, not asserted. Anseya spoke each language and the transcriber the live calls use read it back correctly. Then a caller's sentence in that language, degraded to the 8 kHz a phone line actually carries, was read back correctly too. Every recording is kept.

Two languages have pages of their own: Urdu, with the tested greeting and the feminine forms the voice requires, and Arabic, with the tested greeting and exactly where its coverage stops.

The same rules in every language

It introduces itself as an AI assistant, in the caller's language, first
It says the call is recorded, in the caller's language, before asking anything
It follows your rules, hours and prices identically
It writes your brief in English, so you can read it

Names are written in their own scripts above, because a business that answers in Urdu and writes it in Latin letters has told you something about how seriously it takes the language.

Emergency instructions are read in English. When Anseya hears a danger word, it reads the emergency script exactly as written, and those scripts exist only in English today. Translating a “turn off the gas and leave the building” instruction is not a job for a machine, and we would rather a caller hear correct English than confident nonsense in their own language. A native speaker is reviewing them. Until then, this is where the language promise stops, and we print it here rather than in a footnote. The scripts themselves, and which languages the danger phrases are listened for in, are on the emergency page.